Terms & Conditions

SAFETY DOCS

 

Terms & Conditions – Skye Natural Skincare (Scotland)

Last Updated: 9 Dec 2025

Welcome to Skye Natural Skincare. By accessing or using our website or purchasing our products, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.

1. About Us

Skye Natural Skincare (“we”, “us”, “our”) is a business operating in Scotland.
These Terms & Conditions apply to all visitors, customers, and users (“you”, “your”) of our website.

2. Eligibility

You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you meet this requirement.

3. Product Information & Disclaimer

  • We aim to provide accurate descriptions, pricing, and images of our products; however, errors may occur.

  • All products are for external use only unless stated otherwise.

  • Natural skincare ingredients can cause reactions; please review ingredient lists carefully.

  • Our products are not medical treatments and should not replace advice from a healthcare professional.

  • Individual results may vary.

4. Ordering & Payment

  • All orders are subject to acceptance and availability.

  • Prices are shown in GBP (£) and may change without notice.

  • Payment must be completed using the methods offered at checkout.

  • We reserve the right to cancel orders if fraudulent or suspicious activity is detected.

5. Shipping, Delivery & Risk

  • We deliver within Scotland, the UK, and internationally (where applicable).

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by postal services, customs, or unforeseen events.

  • Risk of loss passes to you once goods are delivered to the shipping address provided.

6. Returns, Refunds & Your Consumer Rights

As a consumer in Scotland, you are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.


Full details are provided in our Returns Policy below.

7. Intellectual Property

All content on this website—including logos, images, text, and product designs—is the property of Skye Natural Skincare and protected under UK copyright and trademark laws.

You may not copy, reproduce, modify, or distribute any content without written permission.

8. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Introduce viruses, malicious code, or harmful content

  • Attempt to gain unauthorised access to any part of the website

  • Use automated systems (bots/scrapers) without permission

We may suspend or terminate access if misuse is detected.

9. Third-Party Links

We may include links to third-party websites. These are provided for convenience only.
We are not responsible for the content, availability, or practices of linked websites.

10. Limitation of Liability

To the fullest extent permitted under Scottish law:

  • We are not liable for indirect or consequential losses, including loss of profits or data.

  • Our total liability for any claim is limited to the amount paid for the product in question.

Nothing in these terms limits your statutory consumer rights.

11. Indemnity

You agree to indemnify and hold Skye Natural Skincare harmless from any claims, damages, or expenses arising from your misuse of the website or breach of these Terms & Conditions.

12. Privacy & Data Protection (UK GDPR)

Your personal data is processed in accordance with UK GDPR and our Privacy Policy.
By using the website, you consent to our collection and use of your data as described.

13. Governing Law

These Terms & Conditions are governed by the laws of Scotland.
Any disputes shall be resolved exclusively in the Scottish courts.

14. Contact Information

If you have any questions or concerns, please contact:

Email: skyenaturalskincare@gmail.com
Business Address: 5 Upper Breakish, Isle of Skye, IV42 8PY


Refund & Returns Policy – Skye Natural Skincare (Scotland)

Last Updated: 9 Dec 2025

We want you to be completely happy with your purchase from Skye Natural Skincare. If something isn’t right, we’re here to help. This policy explains your rights and how to request a return or refund.

1. 14-Day Cancellation (Cooling-Off) Period

As an online customer, you have the right to cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013.

You may return your item for a refund if:

  • It is unused, unopened, and in its original packaging

  • You notify us within 14 days of receiving your order

Not eligible for return:

For hygiene and safety reasons, we cannot accept returns of any skincare or cosmetic products that have been opened, used, or unsealed, unless the product is faulty.

2. Faulty or Damaged Products

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photographic evidence (if applicable)

Your options:

  • A replacement

  • An exchange for an item of equal value

  • A full refund

We cover return shipping costs for faulty or incorrect items.

3. Returns Process

  1. Contact us at skyenaturalskincare@gmail.com to request a return.

  2. We will provide return instructions and a return authorisation number.

  3. Once your return is received and inspected, we will confirm approval or rejection.

  4. Approved refunds will be issued to your original payment method within 5–10 business days.

4. Change-of-Mind Returns

If you simply change your mind about an unopened product:

  • Return shipping costs are your responsibility

  • We recommend using a tracked service, as we cannot refund lost returns

5. Non-Refundable Items

We cannot offer refunds on:

  • Opened or used skincare/cosmetic items

  • Gift cards

  • Sale or clearance items (unless faulty)

  • Custom-made gift boxes or personalised items

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or card provider

  2. Contact us for assistance

7. Exchanges

If you want to exchange an unopened product for another item, contact us and we will advise on availability and process.

8. Contact Us

For returns, questions, or help, please contact:
Email: skyenaturalskincare@gmail.com
Address: 5 Upper Breakish, Isle of Skye, IV42 8PY

Click here to view wholesale details.

Or contact us directly at skyenaturalskincare@gmail.com